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HARNESSING THE POWER OF PREVENTIVE ACTION LIVE WEBINAR
DATE & TIME
December 1, at 1:00 p.m. EST
LENGTH One hour
PROGRAM HIGHLIGHTS “If it ain’t broke, don’t fix it.” But how do we keep it from getting broke? (“It,” being, for example, a product, process, machine, relationship with customer or regulatory compliance). Preventive action is how we facilitate change, manage risk and anticipate problems. This webinar will look at the various factors to consider for achieving effective preventive action. Included will be:
· Preventive action as a process · Who owns this process · 3 different kinds of preventive actions · Generating preventive action · Investigating potential causes · Taking action · Verifying effectiveness · Relationship to management review
DETAILED COURSE AGENDA The Process o Defining preventive action as a process o Various elements of the process Who owns this process o Who initiates preventive action o Who’s responsible for implementation o Who determines if they’re effective 3 different kinds of preventive actions o Processes that are preventive by nature o Preventive actions as part of other processes o Preventive actions as unique project Generating preventive action o Identification of potential problem o Decision to initiate action Investigating potential causes o Investigating what could cause the potential problem to occur o Root cause analysis tools applied to process Taking action o Planning o Implementation Verifying effectiveness o Determining if action was effective o Assessing return on investment (ROI)
Relationship to management review
BONUS Get your specific questions answered in a live Q&A session during the webinar.
PRESENTER Denise Robitaille is the author of numerous books on various quality topics. She is an internationally recognized speaker who brings years of experience in business and industry to her work in the quality profession. In November of 2005, she was recognized in Quality Digest as one of the “Drivers of Quality.” Denise is a member of U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She is also a RABQSA certified lead assessor, an ASQ Certified Quality Auditor, and a fellow of ASQ. As the principal of Robitaille Associates she has helped numerous companies in diverse fields to achieve ISO 9001 registration and to improve their quality management systems. She has conducted training courses for thousands of individuals on such topics as corrective action, management review, auditing, document control and implementing ISO 9001. Denise’s books include: The Corrective Action Handbook, The Management Review Handbook, The Preventive Action Handbook, Root Cause Analysis: Basic Tools and Techniques, Document Control and Managing Supplier-Related Processes. She is a regular columnist for The Auditor newsletter and is the author of numerous articles.
HOW DOES THIS ALL WORK?
1) Group Participation Please join us for a webinar with Denise Robitaille on Preventative Action. COST: Members $15, Nonmembers: $50. Location: VATPDC, 4111 Monarch Rd., Norfolk, VA 23508. Free Parking passes will be emailed prior to the event, good only for Dec. 1. No food will be served by the section. Feel free to bring a drink and/or snack.
Click Here to confirm reservation
2) Individual Participation
ASQ members also have the option of registering for the Webinar to enjoy from their own location(s) at the cost $169 each, minus the 25% discount. In order for members to register for this individual participation session, visit the Webinar Registration URL and use this coupon code at checkout:
WEBINAR REGISTRATION URL: http://www.patonprofessional.com/p-109-harnessing-the-power-of-preventive-action.aspx DISCOUNT CODE: ASQ1128 to enjoy the 25% discount at check-out.
EXTENDED DISCOUNT This discount is valid for all Webinar registrations made by ASQ members through 12/31/09.
This learning opportunity is provided and sponsored by PATON PROFESSIONAL –“Quality Books and Training for Quality People”. Visit their website at |