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1128 Section Meeting – Measuring What Matters

February 22 @ 6:00 pm - 8:00 pm

Measuring What Matters – Mark Bowers of Lighthouse One LLC will present an organizational assessment model and explore how it fits with the PDCA model for continuous improvement.

It can be hard to understand how much of an impact a mission-centered organization actually makes.  Ultimately, the goal of such organizations is to somehow improve the quality of life for the communities they serve. Unfortunately, traditional measures of countable things like donor dollars, volunteer hours and beds provided indicate activity and capacity, but not necessarily impact and effectiveness. Do these metrics truly reveal improvements in quality of life for the recipients of our programs and services?

To make it even more challenging, any improvements that do occur likely depends on external efforts as well as individual recipient behavior.  If we can’t dependably (or affordably) measure the causes and effects of changes in quality of life, then we need to consider what measures do matter!

In this session, we’ll look at an organizational assessment model and see how it might fit in with PDCA model for continuous improvement, including a deep dive into one particular component of the model.

Learning Objectives:

1)  Recognize the difference between counting things and measuring things;

2)  Learn about rubrics as a tool for guiding and measuring internal performance and behaviors; and

3)  Develop a technique for using rubric-based assessments at our home organization

Location: Pollard’s Chicken,1924 Centerville Turnpike, Virginia Beach, VA 23464

To register and pay now for this event, select the “Pay Now” link below.  If you have prepaid or prefer to pay at the door, please RSVP by emailing Tricia Holben (click on her name).

Mark’s Biography

Mark Bowers’ passion is to help leaders make a distinctive and sustainable social impact.  His focus is on the internal workings of social sector organizations: non-profits, government, education, faith and other mission-driven groups that are trying to make a difference.

Mark has over 30 years of leadership and management of government, business, and information technology efforts. Following a 20-year Navy career as a submarine officer, he spent ten years at management consulting companies, ultimately rising to the level of director.

After departing the corporate workforce, Mark established Lighthouse One LLC to leverage his skills in strategic planning, coaching, and systematic performance improvement for the benefit of leaders who are eager to convert good intentions into great results for the communities they serve.

In 2017, Mark founded and serves as the Executive Director of the Professional Development Consortium of Hampton Roads (PDC-HR) to help leaders of local groups like ASQ Tidewater connect, collaborate, and coordinate with their peers in the area. Mark is also part of the International Society for Performance Improvement (ISPI) leadership team as Chapter Partnership Committee Chair.  He was on the boards of three professional or business development organizations. Mark is a credentialed coach, a trained facilitator, and volunteer caseworker for the Navy Marine Corps Relief Society.




February 22
6:00 pm - 8:00 pm


Deb Newman


Pollard’s Chicken
1924 Centerville Turnpike
Virginia Beach, VA 23464
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